Client FAQ
Patient Portal Link
https://mcpstintouch.insynchcs.com/
- If you do not have access to the Patient Portal, please contact our Administrative Manager Sarah who will be of assistance to you.
- (608) 237-8000 x 3
- administration@mcpst.com
Can I make a payment in the Portal?
- Yes, you may make payments towards your account in your Patient Portal by using the MCPST Online Payment Form.
- Invoices are generated at the beginning of every month.
- You can see current statements and balance due in your Patient Portal.
If I have a question about my current invoice or how insurance processed a claim, who do I contact?
- Questions regarding your statement can be referred to our Billing Manager Julie who will be of assistance to you
- (608) 237-8000 x 2
- billing@mcpst.com
- If you have questions about your insurance coverage, please contact your insurance company directly.
If I want to schedule or change my appointment who do I contact?
- Each provider maintains their own calendar. Please contact your Provider directly by phone.
- Click here for a list of all MCPST therapists and their phone extensions
What happens if I turn 18 while I’m an active patient?
- When you turn 18 you will need to complete new paperwork.
- This will be assigned to you in the Patient Portal.
- If you aren’t already active in the Patient Portal, please contact our Administrative Manager Sarah who will be of assistance to you.
- (608) 237-8000 x 3
- administration@mcpst.com
- If you aren’t already active in the Patient Portal, please contact our Administrative Manager Sarah who will be of assistance to you.
If I’m over 18 and I want my partner or parent to have access to my Billing & Insurance information to help pay bills, how do I proceed?
- If you would like a partner or parent to be able to ask questions regarding your current balance due or how insurance has processed a claim, you will need a Release of Information on your account.
- Please ask to have this sent to you in the Patient Portal
or - Complete the MCPST Authorization for Release of Information form
- Email to our Administrative Manager Sarah at administration@mcpst.com
- Please ask to have this sent to you in the Patient Portal
If my Insurance has changed while I’m an active patient, how do I proceed?
- Contact your Insurance Company to ensure MCPST is In-Network and you are aware of the type of coverage you have.
- To avoid patient responsibility, please notify the Front Office as soon as possible of your insurance change.
- Most insurance companies have a limited window of when claims may be submitted.
- A form needs to be completed and a copy of your new Insurance Card (front and back) is needed.
- This can be completed in the Patient Portal
Or - Complete the MCPST Billing Insurance Information Update form
- Email to our Administrative Manager Sarah at administration@mcpst.com
- This can be completed in the Patient Portal
- A form needs to be completed and a copy of your new Insurance Card (front and back) is needed.
- Most insurance companies have a limited window of when claims may be submitted.
If I have moved while I am an active patient, what do I need to do?
- Please notify the Front Office as soon as possible.
- A form needs to be completed.
- This form can be sent to you in the Patient Portal.