Client FAQ

Patient Portal Link

  • If you do not have access to the Patient Portal, please contact Sarah
    • 608.237.8000 x 3


Can I make a payment in the Portal?

  • Yes, you may make payments towards your account in your Patient Portal by using the MCPST Online Payment Form.
    • Invoices are generated at the beginning of every month.
    • You can see current statements and balance due in your Patient Portal.


If I have a question about my current invoice or how insurance processed a claim, who do I contact?

  • Questions regarding your statement can be referred to Julie in our Billing Department.
    • 608.237.8000 x 2
  • If you have questions about your insurance coverage, please contact your insurance company directly.


If I want to schedule or change my appointment who do I contact?

  • Each provider maintains their own calendar. Please contact your Provider directly by phone.
    • Click here for a list of all MCPST therapists and their phone extensions


What happens if I turn 18 while I’m an active patient?

  • When you turn 18 you will need to complete new paperwork.
  • This will be assigned to you in the Patient Portal.
    • If you aren’t already active in the Patient Portal, please contact Sarah.
      • 608.237.8000 x 3


If I’m over 18 and I want my partner or parent to have access to my Billing & Insurance information to help pay bills, how do I proceed?

  • If you would like a partner or parent to be able to ask questions regarding your current balance due or how insurance has processed a claim, you will need a Release of Information on your account.


 If my Insurance has changed while I’m an active patient, how do I proceed?

  • Contact your Insurance Company to ensure MCPST is In-Network and you are aware of the type of coverage you have.
  • To avoid patient responsibility, please notify the Front Office as soon as possible of your insurance change.
    • Most insurance companies have a limited window of when claims may be submitted.
      • A form needs to be completed and a copy of your new Insurance Card (front and back) is needed.


If I have moved while I am an active patient, what do I need to do?

  • Please notify the Front Office as soon as possible.
    • A form needs to be completed.
    • This form can be sent to you in the Patient Portal.